Returns & Exchanges

If you wish to exchange or return an item, simply return it to us within the time frame detailed below.

 

RETURN POLICY

Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.

 

Please be advised that, unless faulty, we cannot accept returns for lipsticks, lip balms, skincare or earrings due to hygiene reasons.

 

Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

 

Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.

 

Please note:
A return request must be created within 14 days of receiving your order. 
 
Any unauthorized order returned to the warehouse will be returned to sender.